Privacy Policy

Last updated: 18 June 2026

This Privacy Policy explains what information Native Grains collects, how we use it, and the choices you have. We respect your privacy and collect only what we need to serve you.

Information we collect

• Contact and delivery details you provide when ordering — name, phone number, and delivery address.
• Order details — the items you buy and your order history.
• Payment information — payments are handled by our third-party payment provider. We receive confirmation that a payment succeeded, but we do not collect or store your card or bank account numbers.

How we use your information

• To process, prepare and deliver your orders.
• To contact you about your order, mainly over WhatsApp.
• To keep records required for tax and accounting.
• To improve our products and service.

Sharing

We do not sell your personal information. We share it only with parties needed to fulfil your order — such as our payment provider and, where relevant, delivery personnel — and where required by law.

Data retention

We keep your information for as long as needed to serve you and to meet legal and accounting obligations, after which it is removed or anonymised.

Your choices

You may ask us what information we hold about you, correct it, or request its deletion (subject to records we must keep by law). To make a request, contact us using the details on our Contact page.

Changes

We may update this policy from time to time. The latest version will always be available on this page.