Last updated: 18 June 2026
Native Grains sells fresh and perishable food provisions. This policy explains when an order can be cancelled and how refunds work. It is written to be fair to you while reflecting the nature of fresh food.
You may cancel an order any time before it is dispatched, at no charge, by messaging us on WhatsApp. Once an order has been dispatched or is out for delivery, it can no longer be cancelled.
Because our products are fresh and perishable, we are unable to accept returns or offer refunds for reasons of change of mind, or once a product has been opened or used.
Your satisfaction matters to us. If an item arrives damaged, spoiled, leaking, or you received the wrong item, please tell us within 24 hours of delivery over WhatsApp (+91 86609 75946) with a photo of the item. After we verify it, we will offer you a replacement or a refund for that item.
Approved refunds are made to your original payment method, typically within 5 to 7 working days of approval. The exact time for the amount to reflect depends on your bank or UPI provider.
If you were charged but your order was not confirmed, or you were charged twice, contact us and we will verify and refund the affected amount to your original payment method.
For any cancellation or refund request, reach us via our Contact page or on WhatsApp.